Job description:

We are looking for an experienced and driven Business Analyst to join our growing Digital Product team. This role is central to optimizing operational systems, streamlining integrations, and advancing our business intelligence capabilities. Reporting directly to the Director of Digital Product, youll play a key role in ensuring technology solutions improve efficiency, reduce costs, and empower smarter decision-making across the business.

If you thrive at the intersection of product, operations, and technologyand love solving complex challengesthis opportunity is for you.

What Youll Be Responsible For

• Partner with Operations and Product teams to identify, document, and resolve WMS and backend system challenges.
• Support software analysis and requirements for operational implementations (EDI, shipping methods, WMS systems, automation).
• Troubleshoot data transfer / API issues and serve as a bridge between vendors and internal teams, ensuring clear communication of technical needs.
• Design, execute, and manage system testing and validation (particularly in sandbox environments for WMS and supply chain systems).
• Support and contribute to integration projects with external vendors.
• Conduct detailed business intelligence and data analysis, identifying risks around customs duties, postage fees, and other expenditures.
• Assist in developing and maintaining technical system requirements (Quickbase, CMMS, and other tools).
• Analyze and troubleshoot software issues related to fulfillment and operational technologies.

Qualifications:

What Well Love About You

• Strong analytical skills with a knack for technical troubleshooting.
• A collaborative, solutions-driven mindset with the ability to work independently on projects from start to finish.
• Highly organized, detail-oriented, and proactive in managing priorities.
• Excellent communicator who can translate complex technical requirements clearly.
• Curious, adaptable, and always eager to learn.
• Willing to work onsite regularly or travel frequently to ensure seamless collaboration.

What Youll Need to Have

• 4+ years of experience supporting or implementing software systems (preferably in product management or business analysis).
• 4+ years combined experience in WMS, supply chain technologies, EDI implementations, or similar domains.
• Hands-on experience with software testing and validation in Agile environments.
• Strong understanding of API functionality, with the ability to interpret and communicate technical details.
• Excellent documentation and communication skills for cross-team collaboration.

Why is This a Great Opportunity:

What Youll Love About Us

• Competitive base compensation + bonus program.
• Referral bonus.
• Paid Time Off and Wellness Time Off.
• Paid Parental Leave.
• 401k with company match through Fidelity.
• Comprehensive Medical, Dental, and Vision benefits.
• Company-provided Life Insurance, Short-Term & Long-Term Disability.
• Flexible Spending Accounts & Dependent Care FSAs.
• Annual Education Stipend.
• Complimentary Membership + Discounts on Owned Brands.
• Monthly virtual team-building and educational activities.
• A fun, creative, and energetic work environment where your ideas matter.